This is one APMEX review you must read before you choose. Find the current BBB, BCA and TrustLink complaints, rating, ranking, and customer reviews in one place.
Welcome to our unbiased APMEX review where we look at what they offer, pros and cons, and their customer reviews or complaints from rating websites. Our part is to try and provide you with as much
information. Yours is to make an informed decision.
Among all the APMEX reviews on the internet, this is the most unbiased APMEX review you will ever come across.
Important Note: If you are new in investing in gold ira account or buying gold and other precious metals please go and read our reviews of the top gold IRA companies first. This is important.
We strongly suggest doing your own research before choosing any company. We have come across so many reviews of customers being scammed, ripped-off, left out pocket, and products never arrived. The worst is choosing a company that has terrible reviews or even have committed fraud before. Please investigate thoroughly before choosing a company.
You can use rating, reviews, and complaints sites like BBB, BCA, TRUSTLINk, and RIPOFF to do further checks. They are free.
Apmex Review – Overview
Apmex Company founded: In 2000
Full Name: American Precious Metal Exchange
Physical Headquarters: 226 Dean A Mcgee Ave. Oklahoma City, OK 73102-3413
Contact Person For Investment Enquiries: Jana Hale
Contact Number of Company: (405) 595-2100 If you are calling from out the States do remember to put country code.
Online Presence: Yes and very strong on all social media.
Recommendation: The truth? You be the judge. But we will strongly suggest you read the Apmex Review completely before making any decision.
Apmex Products And Services
APMEX claimed to be the world’s largest online retailer of precious metals. The company began its operation in 1999 and is headquartered in Oklahoma.
The products of APMEX include silver, gold, and platinum. The company also offers Mint bullion products online, including Platinum Eagles, Platinum Maple Leafs, Platinum Commems, Silver Eagles, Pre-1933 US Gold, and many other added-value products.
They also provide IRA services like conversion of your existing 401k to gold IRA account portfolio. According to their website, all you need is an existing 401k account or an employee 401k.
APMEX IRA Fees
Initial set up fee: $50
Administration fees: $75
Annual Storage Fee: $100 scaled meaning when your investment grows you will pay more storage fees.
Minimum Purchase Amount: $2000 which means anyone who can afford $2000 can stet up an investment.
Preferred Depository: Delaware Depository.
APMEX Pros And Cons
1. Excellent Rating: APMEX is enjoying a notable excellent rating on the major reputable rating bodies like BBB, BCA, and TRUST LINK. But it is worth knowing that in BBBm there are 28 complaints against APMEX as of when this article is written. Therefore it is important that you do your due diligence thoroughly before investing, How companies deal with these complaints also tell a lot about them.
2. A Lot of Payment Options: They were able to make a method of payment more flexible so clients can better choice to make.
3. Highly Responsive Website: APMEX website is ver responsive across all platform including smartphones, tablets, and other mobile gadgets.
1. Delivery Issues: There are more than a few complaints regarding delivery issues as we found. Potentially this could be serious because when paid goods are delayed more than required, there are
always tendencies for stress to overtake feelings.
2. Complaints About Quality of Goods Received
There are few complaints on BBB for example about items delivered were of lower quality than what they paid for. And others about second rate coins delivered to them.
3. Delays In Responding To Complaints
4. Unsatisfactory Customer Service
Let us look at complaints, Rankings, and customer reviews
Complaints, Rankings, And Customer Reviews
Before we begin, we will like to state that finding complaints about any company on these trusted rating websites is very common. Why? Because no company out there is 100% perfect. The most import is how are these companies responding and resolving these complaints.
For example, APMEX has over 28 complaints on BBB from unhappy customers and still managed to score A+ ratings. All we are saying is always do your checks thoroughly before choosing a company.
Better Business Bureau BBB
APMEX was accredited with BBB on 4/28/2004, has a rating of A+ and a huge 4 and a half star from an average of 139 customer reviews which is a big deal. But on the other hand, it has 28 complaints closed in the last 3 years/ And 9 complaints closed in the last 12 months. Read more here.
A company with A+ ratings and 4.5-star customer reviews on BBB usually is a no brainer not to invest with them. This makes sense totally on the surface. But when you read about the 28 complaints from the same rating body, you may want to think things through and do more research before you choose any company. We always suggest that you read thoroughly how the company resolved those issues that warrant such complaints. It clues you in on customers’ service grade.
Business Consumer Alliance BCA
In BCA, APMEX enjoyed a triple B rating with just one unanswered complaint as of when writing this article. Read more here
On BCA ratings, APMEX scored a thripple B rating with just one complaint and that not answered. The reason we could not ascertain but with just one complaints? It looks impressive and the same time a bit confusing because don’t for forget the same company has up to 28 complaints on Better Business Bureau. This record is as at when this article was written.
We strongly recommend that you keep checking these rating sites as these ratings can change with time and event. We will always do our best to keep updating the same here so as to make your life easy with your research.
There seem to be quite more than a few very unhappy customers that complained about APMEX on this rating body.
These complaints are:
- Poor customer service.
- Excess charges.
- Delivered item is not as described.
- Etc …
Please read more about these complaints here and see what you make of it.
These 6 complaints are obviously from some very unhappy customers who have used the company services in the past and many recent times. It is also always important to look at how the company responded to these complaints and whether it was resolved or not.
It is always good to do your own research before choosing any company. Everything might look good on the website but complaints sites like BBB, etc will always show you the true customer service ratings. No company is perfect yes! But with that many companies? You may want to look elsewhere or research further for the top gold IRA company.
On the TrustLink rating site, you can see 2 glowing reviews from apparently happy customers between 2012 and 2017. No recent reviews found and five stars rating from just two customer reviews? Well, we did hit the wall at this point and have no clue why it is just two customers.
Nevertheless, these findings were as at the time of writing this report so please do check and read more here for any new updates.
On this complaints site, a customer was not happy about how he was treated. He placed n order and later decided to cancel. No item has been delivered after cancellation. The customer waited for days before he got his money back but with more than a few deductions.
He was not expecting some mushroom charges to pop up unexpectedly. You can read more
about the complaint here.
Again this report was as when this review was written. Always check the rating sites whenever you want to choose any company. And always do your own due diligence before you choose any company. We will keep updating this report as soon as possible as we can.
APMEX Review – Overview
Is APMEX Investment Company that bad?
Not all of these complaints are bad. You know why?
Because the internet is full of all sorts of people wanting to complain just about anything. For example, we have seen APMEX complaints that were based on how sleek and responsive their website is.
Some may complain just about the sake of it.
Others may just look for something to complain so they too can be heard.
For the fact that APMEX is still in business, and there products and services are still being consumed worldwide means a good reputation isn’t it? But when these complaints become more than one too many, you have to raise an eyebrow and ask yourself is they are right for you.
This APMEX Review was conducted from customer perspectives and we found
the following reasons why investors may want to dig deeper:
- Morethan normal delays and defaults in delivery. This were the major complaints.
- Unsatisfied customers on receiving items due to quality problems.
- Delayed response by customer service in dealing with issues timely.
- Unexpected deductions when canceling order especially when items don’t get shipped out to the customer.
- More than 30 complaints in BBB in the last 3 years.
- It seems that they are not keen on retaining customers.
You will do yourself better than harm to research further because it is your hard-earned money that is on the line here.
Which Gold IRA Company Do We Recommend?
After looking at both the pros and cons of APMEX company, it is evident that there are still areas for improvement that remain unaddressed by APMEX. Customer service needs to be up to the standards of clients, and staff members should be more responsive and available to resolve investors’ concerns.
Customers’ interest should be above company interest at all times. Because without the customer, a company will cease to exists.
Regal Assets is a trustworthy company that pledges to secure your investments and savings through an array of products and services offered. It has been featured in a number of publications such as
Inc. Magazine, SmartMoney, Market Watch, Forbes and Reuters, which proves its remarkable level of service in the field of investment.
There is always a real-time gold price window on their website that gives you an accurate gold price and other precious metals of the day.
If you want to learn more about Regal Assets, check out this in-depth Regal Assets review.
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APMEX Review Summary
Reviewer: Richard U.
Review Date: 02/10/2019
Item Reviewed: APMEX
Overall Rating: 60 Out of 100
Recommend? Not really but it is entirely up to you. Our job here is done!
We hope this APMEX review gave you an insight into making an informed decision of your own. If you have any questions or comment please do so in the box provided below. Also if this APMEX review helped you today in any way, please help us share the heck out of it to your social network so others can benefit. Stay blessed.